BAM’s coach said “We bought out the lease, closed them down.” The landlord says there was no lease and no locksmith. Tucson police logged the owner’s 911 call as a civil issue.

On September 23 someone took the lock off TJ Roberts’s store at 8110 South Houghton Road, went in, fitted a new one, drilled the handle and hung a key box on it. He was still the tenant. Five days earlier BAM’s West Coast coach had told another owner, “That was us. We bought out the lease, closed them down.” The landlord’s office told Roberts no lease had been signed; the landlord, by his account, says she sent no one. On September 29 he called 911; the department’s dispatch record logs the call as “CIVIL ISSUE” and closes it in the same minute, no officer sent. That evening it accepted his written report as “Trespassing,” number P2609298526. In Arizona the power to retake a commercial space belongs to the landlord or her agent. On his account the landlord says it was not her, and her property manager told him to call the police. BAM has not said whether the locksmith was its.

PRIMARY SOURCETucson Police Department summary incident report P2609298526, created September 29, 2026 at 9:20 p.m., and the online submission behind it, timed 3:11 p.m.; both provided by the owner; the person block is not reproduced. The department’s dispatch record of his 911 call, event E262720808, September 29 at 2:40:59 p.m., a public record printed by the department on October 1 and released on request; on the released copy the department has blacked out the caller’s phone number. A knowingly false report to an Arizona law enforcement agency is a class 1 misdemeanor, A.R.S. § 13-2907.01.

CONFIRMEDwhat BAM said and did before the locks changed, on this site’s record: Katelyn Fagan’s Slack message to all franchisees on September 12 (reported that day); the store’s deletion from BAM’s locator by September 13 (September 13); Julie Kuni, the West Coast coach, on September 18, “That was us. We bought out the lease, closed them down, and asked them to immediately vacate the building and to take all their product, fixtures, everything with them” (first reported that morning; in full, with the landlord’s office); Matt McNeff to every franchisee on September 19, “the location will be shut down and will be remaining permanently closed” and “On Monday we will be filing an order to show cause” (September 20); the federal docket in BAM Franchising v. Schneider, No. 2:26-cv-00593, which shows no order to show cause and nothing filed by BAM since that video (September 22, read again October 3).

AS REPORTEDthe 5 p.m. September 18 deadline in a letter from corporate, what the landlord’s office said on the 18th, what the landlord said on the 21st and the 29th, and what the property manager advised, all in the owner’s account.

UNRESOLVEDwho changed the lock, and whether the department will do anything beyond accepting the report.

The first call

Six days after the lock change, at 2:40 p.m. on September 29, Roberts called 911 from the store. The call-taker typed what he said: “COMP IS LEASE HOLDER AT LISTED. COMP IN A DISPUTE WITH CORPORATE REGARDING FRANCHISE. SAYS LOCKS WERE CHANGED POSS BY A LOCKSMITH PER A WITNESS.” The call was coded through the dispatch software as ADV-911, remarked “CIVIL ISSUE,” marked advised, and closed, all in the minute it was created. No unit was assigned and no officer appears in the record. That is the contact his written report describes: “I previously contacted Tucson Police regarding this incident and was advised that it was considered a civil matter.”

The report

He typed it in as “Damaged Property.” The department’s summary lists it as “Trespassing.” Approval means the report is in the department’s records under a number; it is not a finding, and it does not say whether an officer will follow up. The label has a statute behind it.

The call-taker closed it as civil. The tenant put his account under a statute that makes a false report a crime. The department filed it as trespassing.

Twenty-one days, in order

No one from BAM has been placed at the door at any point. The company spoke through a Slack post, a locator, a letter, a coach and a video. The one act at the door was done by a man with a clipboard whom nobody has claimed. The disclosure document BAM certified on September 9 tells every prospective buyer that its case against Reckless Ben does not “involve the franchise relationship” (September 25); ten days later its chief operations officer told the franchisees that case’s injunction would be enforced over what happened in a franchisee’s store.

Who could have sent a locksmith

A locksmith who re-keys a commercial door works for the landlord, for a tenant, or for someone the landlord has let in (September 23). The fairest reading then was the first, a landlord securing an emptied store. By the owner’s account she has now closed it: she “did not change the lock nor authorize anyone else to change it,” and her property manager told him to go to the police. In Arizona, when a tenant is in arrears or in breach, “the landlord or person to whom the rent is due, or the agent of the landlord or person to whom the rent is due, may reenter and take possession” (A.R.S. § 33-361(A)). BAM’s own lease addendum gives it a right to assume a lease when a franchise ends, with “no liability or obligation whatsoever under the Lease unless and until Franchisor assumes the Lease in writing” (the addendum). Nothing public says that writing exists; it would make BAM a tenant, not a landlord. The store had been emptied before the 18th because BAM did not want the inventory (September 18). What the new lock holds is the space. A key box is what you leave when someone else is meant to come for the key, and a locksmith on a commercial job carries a work order that names the customer. Nothing public says anyone has asked him.

Four doors

In the first three stores the company held a paper of its own. At the fourth door there is a locksmith and no paper. Keizer shows what the word civil does once the police adopt it: there it held for eighteen months, and the collection is still gone. In Tucson the tenant refused the word within the day.

The fair reading, and its limit. An online police report is the complainant’s account, accepted into a records system, and the call-taker’s code, civil issue, may still be the department’s last word; the dispatch record shows no officer and no follow-up, and whether any followed it is not in it. The landlord’s words, her manager’s advice and the deadline letter all reach this site through the tenant, and BAM’s Slack message and video through franchisees who forwarded them. A locksmith can work from a mistaken or stale order, and a lease dispute among a landlord, a tenant and a franchisor is ordinarily a civil matter. Nobody has said who sent the man at the door, and this site does not. The right of reply is open to BAM, to the landlord and to the Tucson Police Department.

The record

The dispatch record of the 911 call. September 23: the locksmith, the landlord’s calls and the addendum. September 12: “swift, decisive, and appropriate action”. September 13: erased from the locator. September 14: no injunction, no letter, no call. September 15: no official response. September 18: the coach. September 18: the deadline and the landlord’s office. September 20: Matt McNeff, “permanently closed”. September 22: the order to show cause BAM said it would file. September 25: the disclosure BAM certified. September 27: Wesley Chapel. September 22: the Wesley Chapel takeover corporation. August 7: the Keizer police file. August 15: the amended complaint; BAM kept the Salem lease and the bank account. August 3: Canby. September 12: Reckless Bricks opens in Tucson. The Tucson streams. A.R.S. § 13-1503. A.R.S. § 13-2907.01. A.R.S. § 33-361.

Sources. Tucson Police Department, summary incident report P2609298526, created September 29, 2026, 9:20 p.m., and the online submission of 3:11 p.m., quoted verbatim; provided by the owner. Tucson Police Department computer-aided dispatch, I/NetViewer event chronology for event E262720808, created September 29, 2026, 2:40:59 p.m., printed by the department October 1, 2026 and released as a public record on request, quoted verbatim and shown with the caller’s name as printed; the caller’s phone number is blacked out by the department on the released copy and the address field is blank. Katelyn Fagan’s Slack message, Julie Kuni’s remark and Matt McNeff’s video as published on this site on September 12, 18 and 20; the federal docket in BAM Franchising, Inc. v. Schneider, No. 2:26-cv-00593 (D. Utah), read October 3; the landlord’s office and the deadline as the owner relayed them on September 18; the Canby complaint, the Keizer police file and the Wesley Chapel letter as published on this site on August 3, August 7 and September 27. Collecting Weekly’s September 23 post and the owner’s photographs, reported here that day. Arizona Revised Statutes as published by the Legislature. Everyone named here is presumed to have acted lawfully; the report accuses no person, and neither does this site.

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